Frequently Asked Questions

How are caregivers hired?

Caregivers are hired after passing our 3-step screening process.  That includes a one-on-one interview, background and reference check, and orientation.  We spend several hours with the candidate before he/she is hired.

 

How do I get started?

You get started by calling our office to make an appointment for an in-home assessment.  In-home assessments can be scheduled for any day of the week.

 

How are caregivers matched?

Caregivers are matched based on background, experience, location, and compatibility with the client.

 

How much time do you need to appoint a caregiver?

We prefer to have up to two weeks to appoint a caregiver however, it can be done in much less time.

 

Are you insured and bonded?

Yes, all employees are insured and bonded.

 

What is included in the background check?

The background check screens for criminal records, driving records, validates social security numbers, draws up residential histories, and verifies employment with past employers.

 

Do you accept Medicaid or Medicare?

Medicaid and Medicare do not cover our services being that we are non-medical.

 

What insurance covers your service?

Long term care insurance covers our services.  Companies that we have worked with in the past include Metlife, Genworth Finanical and Penn Treaty.

 

What happens if the assigned caregiver can't make it on her scheduled day?

If the assigned caregiver cannot make it to her scheduled visit we will call to ask you if you would like another caregiver from our staff to substitute for the day.

 

What are your minimum hours per visit/week?

Our minimum is 5 hours per visit and 15 hours per week.

 

Payment Methods?

Payment methods include check, automatic bank debit, or long term care insurance.

 

At Family First Home Companions of Long Island, NY our mission is to provide an outstanding home care service that is professional and personalized.  We diligently hire attentive, qualified staff to meet each client’s unique needs and do so with compassion and integrity.  It is an honor and a privilege to help seniors at home to maintain their independence and quality of life in Long Island, NY.  If you or a senior loved one needs help with daily activities such as, meal preparation, household chores, errands, transportation, guidance and supervision for safety at home, please call Family First Home Companions at 631-319-3961.  We proudly serve seniors at home in Albertson, Amityville, Babylon, Baldwin, Bayport, Bay Shore, Bayville, Bellerose Terrace, Bellmore, Bellport, Bethpage, Blue Point, Bohemia, Brentwood, Brightwaters, Brookhaven, Brookville, Calverton, Carle Place, Cedarhurst, Center Moriches, Centereach, Centerport, Central Islip, Cold Spring Harbor, Commack, Copiague, Coram, Deer Park, Dix Hills, East Islip, East Marion, East Meadow, East Moriches, East Northport, East Norwich, East Patchogue, East Quogue, East Rockaway, East Setauket, Eastport, Elmont, Elwood, Farmingdale, Farmingville, Floral Park, Franklin Square, Freeport,  Garden City, Glen Head Glenwood Landing,  Great Neck, Great River, Greenlawn, Greenvale, Hampton Bays, Hauppauge, Hempstead, Hewlett, Hicksville, Holbrook, Holtsville, Huntington, Huntington Station, Inwood,  Island Park, Islandia, Islip, Islip Terrace, Jamesport, Jericho, Kings Park, Kings Point, Lake Grove, Lawrence, Levittown, Lindenhurst, Lloyd Harbor, Locust Valley, Lynbrook, Malverne, Manhasset, Manorville, Massapequa, Massapequa Park, Mastic, Mastic Beach, Medford, Melville, Merrick, Middle Island, Mill Neck, Miller Place, Mineola, Moriches, Mount Sinai, Nesconset, New Hyde Park, North Amityville, North Babylon, North Lynbrook, North New Hyde Park, North Patchogue, North Valley Stream, North Woodmere,  Northport, Oakdale, Oceanside, Old Bethpage, Old Westbury, Oyster Bay, Patchogue,  Plainview, Port Jefferson, Port Jefferson Station, Port Washington, Quogue, , Ridge, Riverhead, Rockville Centre, Rocky Point, Ronkonkoma, Roosevelt, Roslyn,  Roslyn Heights, Saint James, Sands Point, Sayville, Sea Cliff, Seaford, Selden, Shirley, Shoreham, Smithtown, Sound Beach, South Hempstead, Southampton, Stony Brook, Syosset, Uniondale, Upton, Valley Stream, Wading River, Wantagh, West Babylon, West Hempstead, West Islip, West Sayville, Westbury, Westhampton, Westhampton Beach, Williston Park, Woodbury, Woodmere, Wyandanch, Yaphank